User guide

Everything you need to install Axora and get the most from it. If something goes wrong, message us on WhatsApp and we will work it out with you.

Updated 21 August 2026

Before you start

Your activation code — eight characters, like ABCD-1234. We send it to you on WhatsApp.
Internet at home. 10 Mbps looks good; 25 Mbps or more is better still.
The device you will watch on: Fire TV Stick, Android TV, smart TV, Roku, Apple TV, computer or phone.

The code is used once, on your main device. If you need another, just ask us.

Install on your device

Find your device below and follow the steps in order.

Fire TV Stick and Android TVThe recommended route. This is our own app, with the best player.

1Allow apps from other sourcesOn Fire TV: Settings → My Fire TV → Developer options → turn on «Install unknown apps». On Android TV: Settings → Apps → Security & restrictions → Unknown sources.
2Install the Downloader appSearch for it in your TV's store (it is called «Downloader», orange icon). It is free, and it is how you fetch our app.
3Open Downloader and type the addressIn the field on the left type: axoratv.com/axora.apk — no www, no https. Press «Go».
4InstallWhen the download finishes, your TV asks whether to install it. Choose «Install», then «Done».
5Delete the file (optional)Downloader offers to delete the installer to free space. You can accept: the app is already installed.
6Open Axora and sign in with your codeYou will find it among your apps. Choose «I have a code» and type the one we sent you.

From here the app updates itself: when there is a new version it downloads on opening and only asks you to confirm the install.

Samsung and LG smart TVsTVs running Tizen (Samsung) or webOS (LG), with no extra box.

1Open your TV's web browserNearly every Samsung and LG has an internet browser among its apps.
2Go to axoratv.com/tvType it exactly like that in the address bar.
3Sign in with your codeChoose «I have a code» and type the one we sent. Your TV remembers it next time.

On these TVs some channels may not play, because of what the browser supports. If it happens often, a cheap Fire TV Stick solves it completely.

RokuAny Roku, including the Express.

1Message us on WhatsAppThe Roku app installs as a private channel, and we send you the link to add it to your account.
2Add the channel to your Roku accountYou do this on Roku's website in any browser, with the link we give you.
3Restart the Roku and sign in with your codeThe channel appears on your home screen within a few minutes. Open it and type your code.

Apple TVApple TV 4K and HD.

1Message us on WhatsAppWe will tell you how to install it for the model you have.
2Sign in with your codeSame as everywhere else: «I have a code» and the eight characters.

ComputerWindows, Mac or Linux, with nothing to install.

1Open axoratv.com/tv in your browserChrome and Edge work best.
2Sign in with your codeYou drive it with the arrow keys and Enter, exactly like a remote.

Some films and series will not play in a browser, because they use formats browsers do not understand. On a TV with our app they all play.

Phone and tabletAndroid and iPhone. Here you use a player app rather than ours.

1Install a playerIPTV Smarters Player, XCIPTV or TiviMate. Any of them works; they are all in your app store.
2Choose «Xtream Codes API» when signing inIt is the login option that asks for a server, a username and a password.
3Enter your three detailsServer: https://axoratv.com — username and password: the ones we gave you. If you do not have them to hand, open axoratv.com/tv on the phone and they are there, ready to copy.

On a phone we use a player app because it plays the whole catalogue, keeps playing with the screen off, and survives the switch from wifi to mobile data. A phone browser does none of that.

Your remote, at a glance

The whole app runs on five buttons. If you get lost, «Back» always returns.

↑ ↓: Move through the list. While watching, change channel.
← →: Open the menus on the left. While watching a film, skip 15 seconds back and forward.
OK: Choose. While watching, pause and resume.
OK (hold): Opens the menu for the channel or category you are on: favourite, hide.
Back: Go back. On the main screen, closes the app.
0–9: Type a channel number to jump straight to it.
CH+ / CH−: Change channel, same as ↑ and ↓.

The main screen

Channels in the middle, and on the left two drawers that open with ←: categories first, then ← again for the sections (Search, TV, Films, Series, Settings). Along the top, what is on the channel you are standing on.

Day-to-day use

Watching channels

Watch a channel: Move with ↑ ↓ and press OK. The top of the screen shows what is on now, when it ends, and what is next.
Change channel: With a channel playing, ↑ and ↓ move to the previous and next one without going back to the list.
Jump to a channel number: Type the number with 0–9 and wait a second.
Show the info bar: Press OK or any arrow while watching. It hides itself again.

Favourites

Mark a favourite: Land on the channel and HOLD OK for about a second. A menu opens: choose «Add to favourites».
See only your favourites: Press ← to open the categories and choose «Favourites». Marked channels carry a star.
Remove a favourite: Same menu — hold OK and choose «Remove from favourites».

Hiding what you never watch

Hide a channel: Hold OK on the channel and choose «Hide channel». It stops appearing in your lists.
Hide a whole category: Hold OK on the category, in the left-hand column, and choose «Hide category».
Bring something back: Settings → Categories. Everything is there, including what is hidden, ready to switch back on.

Films and series

Get there: Press ← until the menu opens and choose Films or Series.
Continue watching: Anything you left part-way through comes first, and resumes where you stopped.
Playback controls: Press ↓ to drop into the buttons: back 15 s, pause, forward 15 s, and on a series, previous and next episode. ← → move between them and ↑ releases them.

Audio and subtitles

Change the audio language: While watching, press ↓ to reach the buttons and choose AUD. You get the list of audio tracks that title carries.
Turn on subtitles: The same, but choose SUB. The list includes «Off» to take them away again.
If nothing appears: Not every film carries several audio tracks or subtitles. If the button says there is only one, that title came that way.

Settings, one by one

Press ← until the menu opens and go down to Settings.

Account: When your service expires. It is the real date on your line, not an estimate.
Devices: How many screens are watching right now, out of what you pay for.
Categories: The most useful screen there is. It decides which countries and lists appear, and in what order. See below.
Update channel list: Pulls in new channels immediately. It also refreshes on its own every time you open the app.
Update guide (EPG): Downloads the schedule again. The guide refreshes itself every five minutes anyway.
Preview sound: Whether the panel at the top plays sound while you move through the list.
Quality: Only while something is playing, and only on channels that offer more than one quality.
Language: Spanish or English, for the whole app.
Adult content: Visible by default. Press OK to create a 4-to-8 digit PIN and hide it; it asks for that PIN to show it again. Nobody but you controls that PIN.
Adult PIN: Appears only once you have created one. It removes the PIN, and asks for the current one first.
TV app: Says whether your app is current. If it is not, press OK and it updates itself.
Clear cache: Forgets the last channel watched. Use it if the app keeps opening on a channel you no longer want.
Sign out: Removes your account from that device. You will need the code again.

Ordering and hiding categories

Your provider sends hundreds of lists from dozens of countries. This screen is where you make it yours. It is in Settings → Categories.

1Switch between TV, Films and SeriesWith ← and →, at the top.
2Show or hide oneLand on it and press OK. Hidden ones look dimmed and stop appearing in your lists.
3Move one categoryHOLD OK to pick it up, move it with ↑ ↓, and press OK again to put it down.
4Move a whole country to the topLand on any category from that country, press ↑ until you leave the list, and choose «Move all [MEX] to the top». They all go up together.
5Group by countryIn the same place, the other option gathers every country's categories together without shuffling what you already arranged.
6SavePress Back. It saves itself, and your channel list reorders to match.

Category order drives channel order too: move Mexico to the top and Mexican channels come first under «All».

If something is not working

It stutters or keeps buffering

Almost always the provider's signal at peak hours, not your internet. The app reconnects on its own and tells you with «Reconnecting…». If one channel fails a lot at that hour, try another version of the same channel (there is usually more than one) and tell us which, so we can look at it.

Black screen but I can hear it

Update the TV app: Settings → TV app → OK. Older versions had that problem.

It says «device limit»

Your plan allows one screen at a time and another one is watching. Close it and wait a minute. If nobody else is watching, message us: we free your line straight away.

One channel never opens

Hold OK on it and choose «Hide channel» so it stops getting in the way, and tell us which it is. If it is down at the provider, we will look into it.

A channel has no schedule

Not every channel publishes a guide. Event and pay-per-view channels have no schedule anywhere. On the rest we show what is on and when it ends.

My favourites were not showing

That is fixed. If you still cannot see them, go to Settings → Update channel list.

I lost my code or my password

Message us on WhatsApp with the name you signed up under and we will send them again.

Still stuck?

Message us on WhatsApp and we will sort it out with you. Tell us which device you use and which channel you were watching: that takes us straight to the problem.

Message us on WhatsApp