Privacy notice

Last updated: 20 August 2026

This notice explains what we store, why, and what you can ask of us. In short: we keep the minimum needed to run the service, and we do not sell data to anyone.

1. What we collect

• Account: your name or alias, username, password (encrypted), and the contact details you give us so we can help you (WhatsApp or email).
• Subscription: the plan, start and expiry dates, and any activation codes issued.
• Technical, during playback: IP address, device or browser type, and the date and time of connection.

We never ask for or store card details: payment is arranged directly with us through whichever method you use.

2. Why we use it

• To give you access and keep your session alive.
• To apply your plan’s simultaneous-screen limit.
• To tell you about expiry, renewals and important changes.
• To detect and stop account misuse or resale.
• To diagnose faults when you ask for support.

The technical data exists for a concrete reason: without it we could not tell your devices apart or protect your account from unauthorised use.

3. How long we keep it

Account and subscription data is kept while you have service with us and for up to a year afterwards for administrative reasons. Technical connection logs are kept for short periods, only as long as support and security require.

4. Who we share it with

We do not sell or rent your data. It is shared only with the providers that make the service work, being hosting, database and email delivery, and only for that purpose. We may also share it if a competent authority legally requires it.

5. Cookies and local storage

The app stores your session in your device’s local storage so you do not have to type your details every time, and the admin panel uses a session cookie. We use no advertising cookies and no third-party tracking.

6. Your rights

You can ask us to access, correct or delete your data, and to close your account. Write to hola@axoratv.com or message +52 55 1234 5678 on WhatsApp and we will respond within a reasonable time.

7. Security

Passwords are stored encrypted, panel access is protected, and the connection to the site is encrypted. No system is infallible: if an incident affected your data, we would tell you.

8. Children

The service is bought by adults. If you are a parent or guardian and believe a minor gave us data, contact us and we will delete it.

9. Changes to this notice

If we update this notice we will publish the new version here with its date. If the change is significant we will tell you through your contact details.

10. Contact

WhatsApp +52 55 1234 5678 · hola@axoratv.com · axoratv.com